Mr. Zhao badly fractured his foot in the accidental fall. He was sent to the hospital for treatment. Mr. Zhao called our 24-hour hotline from the hospital for assistance. Once we collected the preliminary information from him, we directed our operations center in France to obtain all the necessary details of Mr. Zhao’s hospitalization. Meanwhile, our center in France remained in contact with the hospital. Our chief physician discussed the possibility and feasibility of transferring Mr. Zhao back to China. Finally, after reviewing all clinical concerns, Mondial arranged for Mr. Zhao to remain in the French hospital to continue treatment. At the same time, while Mr. Zhao was receiving treatment, Mondial paid all hospital charges: 2,400.00 Euros.

The insured, Mr. Yang and Ms. Qing, traveled to Germany together for their vacation trip. According to their travel plan, they were to take flight CA936 back to Shanghai from Frankfurt. However, because of mechanical failure, Air China arranged for them to take MU220 back to Shanghai – but this flight was one day later. The insured obtained flight delay documentation from Air China, proving their flight CA936 was cancelled by because of mechanical failure, and they were rescheduled onto a later flight, delaying their return by nearly one day.
Upon returning home, the insured presented the documents from the air line to us, together with air tickets and boarding cards and claimed reimbursement. According to the insurance contract, for every 4 hours of delay, the insured can be reimbursed RMB 250 per person for compensation, therefore for each insured client received RMB 1,000.