Mondial Assistance provides roadside assistance and related customer services designed to increase customer satisfaction and customer retention, all delivered under your own branding.
Roadside assistance
Mondial Assistance is the first and only assistance company able to provide nation-wide Roadside Assistance services in China.
Roadside Assistance is about turning a negative event following a vehicle mishap or breakdown, into a positive customer service experience.
Also provided under your brand name, we offer an Accident Management service as another opportunity to ease your customers’ stress and inconvenience by managing the repair process for them, from the time of the accident to when the vehicle is back on the road again.
You can continue your relationship with your customers well beyond the warranty period with a range of innovative Post Warranty programs designed to increase customer loyalty.
Integrated database management, data cleansing, prospect tracking, complaint management – whatever your CRM needs, we can tailor solutions to meet the specifics of your customers’ activities.
